Cosmo Cookie Policy
At Cosmo, we use cookies and similar technologies to operate our website, keep your account secure, and make your time with us as smooth as possible. This policy explains what cookies are, why we use them, and the choices you have. By continuing to browse Cosmo Casino.com, you agree that we may place cookies on your device as described below, unless you have adjusted your browser settings to prevent this.
What Are Cookies
Cookies are small text files that a website stores on your computer, phone, or tablet when you visit it. They allow us to recognise your browser, remember your preferences, and understand how you interact with our platform. Here at Cosmo, we also use related technologies such as local storage and pixel tags, which work alongside cookies to support the same functions. None of these technologies can access files already stored on your device, and they cannot run programs or deliver viruses.
Session and Persistent Cookies
Session cookies are temporary and are erased once you close your browser. We use these to keep you logged in while you move between pages and to support core gameplay functionality. Persistent cookies remain on your device for a set period, or until you delete them, and we use these to remember your login details, language preference, and other settings so you don't have to re-enter them every time you visit us.
Why We Use Cookies
Our use of cookies supports several essential functions across the Cosmo platform. We rely on them to keep the site secure, to verify your identity when you log in, and to make sure the games, promotions, and account features you use actually work as intended. Cookies also help us understand which pages and features players find most useful, which lets us improve navigation, loading speed, and overall site performance over time.
- We use cookies to authenticate your session and protect your account from unauthorised access
- We use cookies to remember your preferred settings, such as display options and previously visited sections
- We use cookies to measure traffic, detect errors, and monitor the stability of our platform
- We use cookies to support fraud prevention and to comply with our obligations under our Kahnawake Gaming Commission licence
- We use cookies to tailor promotional content and understand which offers are relevant to returning players
Categories of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for our website and account systems to function. Without them, you would not be able to log in, navigate between pages securely, or complete a deposit or withdrawal. We do not offer an opt-out for strictly necessary cookies, because disabling them would prevent core parts of Cosmo Casino.com from working at all.
Performance and Analytics Cookies
We use performance cookies to collect information about how visitors use our site, including which pages are visited most often and whether any errors occur. This information is gathered anonymously or in aggregate wherever possible, and it helps our team identify technical issues and prioritise improvements to the platform.
Functionality Cookies
Functionality cookies allow us to remember choices you make, such as your preferred display settings or whether you have previously dismissed certain notifications. Our VIP and loyalty tools, including the Casino Rewards tab, also rely on these cookies to display your current points balance and status level accurately.
Advertising and Targeting Cookies
We and our marketing partners may use cookies to understand which promotions and offers are likely to be relevant to you, both on our own site and, where applicable, through third-party advertising networks. These cookies may track browsing activity across different sites to build a general profile of your interests, which helps us avoid showing you promotions that are irrelevant or repetitive.
Third-Party Cookies
Some cookies on our platform are placed by third parties rather than directly by us. These may include payment processors, such as those handling Interac deposits, fraud-prevention services, analytics providers, and software partners who support game delivery. We do not control the cookies set by these third parties, and we encourage you to review their own cookie and privacy policies for further detail on how they handle your information.
How You Can Manage Cookies
You remain in control of whether cookies are stored on your device. Most browsers allow you to view, delete, and block cookies through their settings menu, and you can choose to be notified whenever a new cookie is set. If you decide to disable or restrict cookies, please be aware that certain features of our site, including login, account verification, and some gameplay functions, may not work correctly, and you may be unable to use the full range of services we offer.
- You can delete existing cookies at any time through your browser settings
- You can configure your browser to block cookies from being set in the first place
- You can use private or incognito browsing modes to limit how long cookies persist
- You can install browser extensions that manage or block tracking cookies from third parties
Cookies and Your Account Security
We take the security of player accounts seriously, and cookies play a part in how we protect you. Where biometric login is supported on your device, related session data may also be referenced through cookies to confirm that a login attempt is legitimate. We remind you that any CVC code stored on your device, as described in our terms, is kept at your own responsibility, and we encourage you to maintain strong device-level security regardless of the browser or app you use to access Cosmo.
Changes to This Policy
We may update this cookie policy from time to time to reflect changes in technology, regulation, or our own business practices. Any revisions will be posted on this page, and where changes are significant, we will take reasonable steps to bring them to your attention. We encourage you to review this policy periodically so that you remain informed about how we use cookies across our platform.
Contact Us
If you have questions about our use of cookies or this policy, our support team is available to help. You can reach us through live chat, available 24/7, or by email at [email protected] for general queries, with replies targeted within 48 hours. For questions relating specifically to deposits, you can also contact [email protected]. Should you remain unsatisfied with our response, disputes may be referred to eCOGRA as our alternative dispute resolution provider, or directly to the Kahnawake Gaming Commission.