Cosmo Privacy Policy

At Cosmo Casino, we take your privacy seriously and are committed to protecting the personal information you share with us when you play at Cosmo Casino.com. This Privacy Policy explains what data we collect, how we use it, and the choices you have regarding your information. By registering an account with us, you agree to the practices described below.

Who We Are

Our casino is operated by Rock Swift Group Limited, registered at 4th Floor, Water's Edge Building, Meridian Plaza, Road Town, Tortola, VG 1110, British Virgin Islands, and licensed by the Kahnawake Gaming Commission under licence No. 00884. We at Cosmo Casino process Interac deposits through our payment partner, PayDirect Billing Solutions Inc., and we work with licensed financial institutions to process other deposit and withdrawal methods. Here at Cosmo, we are part of the Casino Rewards network of casinos, and some information may be shared across that network for loyalty and fraud-prevention purposes.

Information We Collect

When you create an account, use Cosmo Casino, or contact our support team, we may collect the following categories of information:

Registration details such as your name, date of birth, address, email, and phone number
Identity and residency verification documents, including photo ID, proof of residence, and proof of ownership of financial accounts used to deposit or withdraw
Payment information related to credit and debit cards, e-wallets, bank transfers, Interac, and distributed-ledger transactions
Gaming activity, including deposits, withdrawals, wagering history, bonus usage, and loyalty points earned through the Casino Rewards programme
Technical data such as IP address, device type, browser information, and login timestamps
Biometric login data, which is stored locally on your own device and never transmitted to our servers
Communications you send us through live chat, email, or our support channels

How We Use Your Information

We use the data we collect to operate and improve our services, verify your identity, process deposits and withdrawals, and comply with our licensing obligations under the Kahnawake Gaming Commission. Our Cosmo platform also uses your information to detect multiple accounts, proxy-account strategies, and other activity that violates our promotional terms. We at Cosmo use your contact details to respond to enquiries sent to [email protected] or [email protected], and to notify you about account-related matters, including dormant-account notices and bonus expiry.

Marketing and Promotions

If you have opted in, we may use your information to send you updates about reload deposit bonuses, free spins, and other promotions available at Cosmo Casino. You can withdraw your consent to marketing communications at any time through your account settings or by contacting our support team.

Legal Basis and Verification

We collect and verify personal data as required to confirm your age, since play is barred below 19, and to meet anti-fraud and anti-money-laundering obligations. Our Cosmo Casino verification process may require a copy of your physical card, a bank statement, wallet screenshots, valid photo ID, and proof of residence no older than three months. Documents that are incomplete, obstructed, or show signs of tampering will be rejected, and providing false or misleading documentation may lead to termination of your account.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share information with:

Payment processors, including PayDirect Billing Solutions Inc., to complete Interac transactions
Other casinos within the Casino Rewards network, for loyalty tracking and to enforce the weekly withdrawal cap applied when winnings substantially exceed purchases across partner casinos
Regulatory bodies, including the Kahnawake Gaming Commission and eCOGRA, in connection with licensing, audits, or dispute resolution
Independent auditors who review our random number generators and payout percentages
Law enforcement or government authorities where required by law

Data Security

We protect your transactions and personal information using 128-bit encryption. Our Cosmo team maintains technical and organizational safeguards designed to prevent unauthorized access, alteration, or disclosure of your data. If you use biometric login, your biometric data remains stored on your own device, and you are responsible for registering only your own biometrics. Similarly, if your device stores your CVC code for convenience, this is done at your own responsibility.

Data Retention

We retain your account information for as long as necessary to provide our services and to meet our regulatory and licensing obligations. Dormant-account balances may be removed from your Cosmo Casino account within up to 60 days of inactivity, with bonus funds forfeited; however, cash balances remain returnable upon request after verification. We may retain certain records beyond account closure where required for legal, audit, or anti-fraud purposes.

Cookies and Tracking

Our website uses cookies and similar technologies to operate the Cosmo Casino login process, remember your preferences, and analyze how you use our site, including our mobile and desktop browser platforms. For more detail on the specific cookies we use, please refer to our separate Cookie Policy.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. These rights may include:

The right to request access to the information we hold about you
The right to request correction of inaccurate or incomplete data
The right to request deletion of your data, subject to our legal and regulatory retention obligations
The right to object to or restrict certain processing activities
The right to withdraw consent to marketing communications at any time

To exercise any of these rights, you can contact our support team at [email protected], and we will respond within 48 hours wherever possible.

International Players and Responsibility

We welcome players who register through our Cosmo casino login and use our services from Canada and other regions, including a dedicated Interac deposits section with CAD EFT and eCheck methods for Canadian players. It remains your responsibility to confirm that online gambling is legal in your country or place of residence before you play cosmo casino games or deposit funds with us.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The English version of our terms and policies is the basis for all other language versions and retains priority in the event of any conflict. We encourage you to review this page periodically to stay informed about how Cosmo Casino protects your data.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our Casino Support Centre via live chat, available 24/7, or by email at [email protected]. For banking-related privacy questions, you may also reach us at [email protected]. Unresolved disputes may be referred to eCOGRA as our alternative dispute resolution body, or directly to the Kahnawake Gaming Commission at [email protected] within 6 months of the issue arising.