Cosmo Terms and Conditions

Welcome to Cosmo. These Terms and Conditions govern your use of our website, Cosmo Casino.com, and all services we provide. By registering an account and playing at Cosmo Casino, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree, you must not use our services. We are operated by Rock Swift Group Limited, registered at 4th Floor, Water's Edge Building, Meridian Plaza, Road Town, Tortola, VG 1110, British Virgin Islands.

Our Licence and Regulatory Oversight

We operate under licence No. 00884 issued by the Kahnawake Gaming Commission to Rock Swift Group Limited. The Kahnawake permit-holders register lists our licence against Cosmo Casino.com and casinokingdom.eu. We use eCOGRA as our alternative dispute resolution provider, and their decision on any complaint is final. If you remain unsatisfied, you may contact the Kahnawake Gaming Commission directly at [email protected] within 6 months of the issue arising. Our random number generators are independently reviewed, and payout percentages are published by independent auditors.

Eligibility and Account Registration

To play cosmo casino games, you must be at least 19 years old. We primarily serve players located in Canada, though responsibility for determining the legality of online gambling in your jurisdiction rests entirely with you. We offer a single English storefront with no other language or currency selector. The English version of these terms takes priority over any translated version in the event of a conflict.

When you complete cosmo casino sign up, you agree to register only one account. Where we identify multiple accounts belonging to the same person, household, device, IP address, or shared network such as a library, workplace, university or school, we reserve the right to suspend those accounts and confiscate associated winnings. Transfers of funds between player accounts are strictly prohibited. If you choose to use biometric login, you must register only your own biometrics, which remain stored on your device at your own risk.

Verification Requirements

Before we process your first cosmo casino withdrawal, we may request documents including proof of ownership of your financial accounts, a copy of valid photo ID, and proof of residence no older than 3 months. We may require documents certified by a registered notary. We reject documents that are incomplete, obstructed, or show signs of tampering, and providing false or misleading documentation may result in termination of your account and failure of your withdrawal request.

Deposits and Withdrawals

Our minimum deposit is 10 on your first deposit and on every subsequent deposit. We accept major credit and debit cards, bank transfer services, prepaid vouchers, e-wallets, Interac (processed by PayDirect Billing Solutions Inc.), and distributed-ledger methods. We charge no deposit fees, although your bank or payment provider may apply their own charges.

Our minimum withdrawal amounts vary by method: 300 for direct bank transfer, wire and SWIFT; 50 for CAD EFT and eCheck (Canada only); 50 for Visa; 50 for Mastercard; and 50 for e-wallets and all other methods. Bank transfer withdrawals carry a fee of 50 USD / 35 EUR / 30 GBP below 3,000 units, rising to 100 USD / 70 EUR / 60 GBP at or above that threshold, and take 6 to 10 working days. CAD EFT and eCheck withdrawals are processed in 2 to 3 working days with no fee. Visa and Mastercard withdrawals take 3 working days, and e-wallet withdrawals, including Skrill, take 1 to 3 working days, all free of charge.

We hold withdrawn funds pending for 48 hours before processing them on the following business day. You may reverse a withdrawal in part or in whole until it has been processed, and any such reversal is your own responsibility. A first withdrawal through a new method may take 5 to 7 working days while we complete additional checks. A weekly withdrawal cap of 4,000 may apply if your winnings substantially exceed your total purchases across Casino Rewards partner casinos, and we may adjust this cap at our discretion. We may remove dormant-account balances within 60 days, forfeiting bonus funds, though cash balances remain returnable on request after verification.

Our Welcome Bonus and Promotions

We offer 150 chances to become a millionaire with your first deposit of at least 10, crediting your account with 150 free spins on Mega Money Wheel at 0.10 per spin. Winnings from these spins are credited as bonus funds rather than cash. Your second deposit earns a 100% match up to 250. We apply 200x wagering on both the first and second deposit bonuses, and wagering begins once all bonus money is credited. Slots count 100% towards wagering, while table games, parlour games, other game types, and live casino games count only 2%, and doubling up counts 0%.

From your third deposit onward, our bonuses carry a reduced 30x play-through requirement. We run ongoing reload bonuses, giveaways, and free spins promotions, generally at 30x wagering unless stated otherwise. You must claim our sign-up offer by depositing within 7 days of registration, and any unused promotional bonus is forfeited more than 60 days after registration. We do not issue bonus codes. Withdrawing cash while first or second deposit bonus funds remain outstanding forfeits the remaining bonus balance.

We consider certain behaviours irregular play, including single bets of 25% or more of the credited bonus value, even-money bets on Sic Bo, Craps and Roulette, using the double-up feature to inflate bet values, using autoplay to meet wagering requirements, and deliberate minimum-risk or hedge betting. We may withhold withdrawals or confiscate winnings where irregular play is detected. All Aces Video Poker and Flippin' Awesome Shields of Asgard earn no wagering contribution and no loyalty points.

Casino Rewards Loyalty Programme

Every player who wagers real money at Cosmo is automatically enrolled in the Casino Rewards loyalty scheme shared across our network of casinos. We operate 6 status levels, with Silver Status unlocking the exclusive Casino Rewards VIP Slot. Every 100 points earns you 1 in chips, and the redemption minimum is 1,000 points, with credits appearing within 5 minutes. Our monthly promotions award extra loyalty points, and you can track your balance in the Casino Rewards tab of our downloadable client or the Promotions section on mobile.

Our Game Library

We feature over 1,000 casino games spanning slots, Blackjack, Roulette, Video Poker, and Progressive Jackpots. Our cosmo casino slots collection includes classic 5-reel titles, progressive jackpots, and movie-franchise games such as Immortal Romance, Thunderstruck II, and Mega Moolah. We proudly showcase games from Pragmatic Play and Games Global. Our Progressive Jackpots lobby includes Mega Vault Millionaire, an exclusive title found only at Cosmo, alongside Mega Moolah, Treasure Nile, Cash Splash, and several Casino Rewards branded jackpots.

Responsible Gambling and Account Security

We bar play below the legal gambling age in your jurisdiction, and we terminate accounts belonging to underage players, forfeiting any winnings to the Kahnawake Gaming Commission. We protect every transaction with 128-bit encryption. Should a dispute arise, we direct you first to our Casino Support Centre, then to eCOGRA, and finally, if needed, directly to the Kahnawake Gaming Commission.

Contacting Our Support Team

Our live chat, e-mail, and telephone support channels are available 24/7. For general queries and deposits, reach us at [email protected], or contact [email protected] for alternative deposit solutions. We aim to reply within 48 hours. We reserve the right to amend these terms at any time, and continued use of Cosmo following any update constitutes your acceptance of the revised terms.